Cal-EZ is committed to serving our customers. If you feel the product you have purchased is not satisfactory or is not meeting your expectations, please call 888-902-2539 or email us at firstname.lastname@example.org. If you are not satisfied with the product, you may return it within 30 days of purchase (product ship date is date of purchase). CAL-EZ offers a money back guarantee for the purchase price (shipping and handling charges will not be refunded). Often, customers may be better served with an exchange of the product. In these situations, within 30 days of purchase, customers may contact CAL-EZ directly, with proof of purchase, for an exchange of the product. CAL-EZ reserves the right, at its sole discretion, to reject any returns that do not comply with these requirements.